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In the fast-paced world of technology, electronic devices such as phones, laptops, smartwatches, and tablets have become essential components of our daily lives. However, these devices are not immune to malfunctioning or defects, which can often occur soon after their purchase. To protect consumers from such potential issues, manufacturers often offer warranties that cover repairs or replacements for a specific period of time. This introduction focuses on the warranty policies for phones, laptops, smartwatches, and tablets that were in effect until February 29, 2016, shedding light on the coverage and terms provided during that period. Understanding these policies can equip consumers with necessary knowledge to navigate warranty claims for devices purchased before this date.
Thptlaihoa.edu.vn supermarket would like to inform customers about the warranty policy for phones, laptops, smartwatches and tablets at our supermarket system as follows.
I. New phone (except iPhone), laptop, smartwatch:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
The first 14 days |
NO CHARGES |
|
From 15 – 28 |
Deduct 20% on purchase price |
|
From 29 – 42 |
Minus 30% on purchase price |
|
Every next day |
Extra 0.15% of the purchase price per day |
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
From 15 – 28 |
Deduct 20% on purchase price |
|
From 29 – 42 |
Minus 30% on purchase price |
|
Every next day |
Extra 0.15% of the purchase price per day |
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
2. Conditions of return:
– There is a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty: In accordance with the manufacturer’s warranty policy.
II. New iPhone phones:
– iPhone phones are applied with 2 policies: 1 for 1 exchange within 14 days of Thptlaihoa.edu.vn and 1 for 1 within 1 year of Apple, applicable to both body + accessories. As follows:
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
The first 14 days |
NO CHARGES |
|
From the 15th to the end of the warranty |
Exchange and return according to the manufacturer’s 1-for-1 exchange policy (Thptlaihoa.edu.vn supports transferring the device to the customer’s warranty station) |
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
From 15 – 28 |
Deduct 20% on purchase price |
|
From 29 – 42 |
Minus 30% on purchase price |
|
Every next day |
Extra 0.15% of the purchase price per day |
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
Note:
– Policy 1 exchange 1 iPhone product applies to all hardware failures (technical errors) from the manufacturer.
– Does not apply the original warranty exchange for the following defects:
+ Fingerprint sensor button (Home button)
+ Volume control button (Volume button)
+ Rear camera (iSight camera)
+ Internal speaker, headphone speaker (Receiver)
+ Vibrator (Vibe Motor)
+ Speaker (Speaker)
+ Battery
– When encountering the above errors, the defective product is still supported by warranty in the form of replacing completely genuine Apple components.
III. New tablet:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
First 30 days |
NO CHARGES |
|
From 31 to 42 |
Minus 30% on purchase price |
|
Every next day |
Extra 0.15% of the purchase price per day |
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
From 15 – 28 |
Deduct 20% on purchase price |
|
From 29 – 42 |
Minus 30% on purchase price |
|
Every next day |
Extra 0.15% of the purchase price per day |
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
IV. Used phones (except iPhone), laptops, Smartwatches, used tablets, display goods:
1. Return policy:
Customers have the right to exchange for another product or return the product and get a refund with the following fees:
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
First 30 days |
NO CHARGES |
|
|
Minus 30% on purchase price |
|
|
Extra 0.15% off the purchase price for more than 1 day |
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
From 15 – 28 |
Deduct 20% on purchase price |
|
From 29 – 42 |
Minus 30% on purchase price |
|
Every next day |
Extra 0.15% of the purchase price per day |
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
V. Old iPhone:
Defective products (by manufacturer) |
Product return time |
Exchange / return fee |
First 30 days |
NO CHARGES |
|
|
Exchange and return according to the manufacturer’s 1-for-1 exchange policy (Thptlaihoa.edu.vn supports transferring the device to the customer’s warranty station) |
|
Product is not defective |
The first 14 days |
Minus 10% on purchase price |
From 15 – 28 |
Deduct 20% on purchase price |
|
From 29 – 42 |
Minus 30% on purchase price |
|
Every next day |
Extra 0.15% of the purchase price per day |
|
The product is defective due to the user |
Products no longer have warranty stamps, dropped, collided, friction with hard objects dented, cracked, chipped, the product got into water … according to the manufacturer’s warranty disclaimer. => Not applicable to exchange, customer bears the repair cost. |
2. Conditions of return:
– There is also a purchase invoice (for customers buying before June 1 at Ho Chi Minh City supermarkets and before July 1 in other provinces). After this time, you only need to provide your phone number when ordering to receive electronic warranty.
– In case of lack of the above conditions: charge as prescribed (each item minus 5% of the total invoice value). In addition, NO additional fees will be charged.
3. Warranty:
– According to the remaining warranty period of the manufacturer.
Supermarket Thptlaihoa.edu.vn
In conclusion, the warranty policies for phones, laptops, smartwatches, and tablets that were in effect until February 29, 2016, had a significant impact on consumers’ confidence and trust in electronic devices. These policies aimed to protect consumers from manufacturing defects and other issues that may arise during the warranty period. However, they also often featured limitations and exclusions that limited the extent of coverage. As a result, consumers had to navigate complex terms and conditions, and some experienced disappointment and frustration when seeking warranty support.
The period before February 29, 2016, marked a time when warranty policies were evolving and becoming more customer-oriented. Many manufacturers implemented improvements to address common complaints, such as limited repair options and slow processing times. However, these variations in warranty policies often caused confusion for consumers who had to navigate different terms, conditions, and lengths of coverage across various brands and models.
Due to advancements in technology and consumer demands, warranty policies have continued to evolve beyond February 2016. Manufacturers have recognized the importance of providing longer and more comprehensive coverage, including extended warranties and support. This shift has been motivated by a desire to build stronger customer relationships, as well as to remain competitive in the market.
In today’s consumer-driven world, warranty policies play a crucial role in consumers’ purchasing decisions. Consumers are more conscious of the quality and reliability of electronic devices, and they expect robust warranty coverage to safeguard their investment. Manufacturers have responded by offering better warranty policies, including options for extended warranties, faster repair service, and improved customer support.
In summary, the warranty policies that were in place for phones, laptops, smartwatches, and tablets until February 29, 2016, set the stage for the ongoing evolution of warranty coverage in the electronics industry. These policies highlighted the importance of consumer protection and the need for manufacturers to address customers’ concerns. As technology continues to advance, it is expected that warranty policies will continue to adapt and improve to meet the growing expectations of consumers.
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